U.S. flag

An official website of the United States government

Dot gov

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Https

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

NARA's Refile Processes at Selected Federal Records Centers

Report Information

Date Issued
Report Number
16-07
Report Type
Audit
Description
The audit assessed the effectiveness and adequacy of management controls in place for refiles of IRS records at six FRCs: Atlanta, Dayton, Kansas City, Kingsridge, Lee’s Summit, and Lenexa.
Joint Report
No
Agency Wide
No (location specific)
Questioned Costs
$0
Funds for Better Use
$0

Recommendations

We recommend the Executive for Agency Services implement standard IRS document locators at the FRCs.

We recommend the Executive for Agency Services  establish standardized policies and procedures for the quality control reviews at the FRCs, including: The selection criteria and quality control sample percentage to ensure the quality and timeliness of...

We recommend the Executive for Agency Services conduct training for all employees on the policies and procedures for quality control reviews, including notification of errors and penalties.

We recommend the Executive for Agency Services  Establish standardized policies and procedures for tracking and documenting IRS record problems, including problems with refiles.  Identify timeframes for resolution and when the IRS should assist with...

We recommend the Executive for Agency Services implement a mechanism (database, etc.) to facilitate the problem tracking and resolution process.